Content Designer, DevOps Experiences

    • San Francisco, CA
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Job Description

Have you ever found yourself rewriting onboarding tours, in-app tips, or product tutorials in your head? If you can explain complex features within tiny amounts of product real estate and communicate value in compelling, clear, and effective help articles, come join Atlassian's Content Design team!

We're hiring a Content Designer to join our Bitbucket Cloud team, someone who's ready to not only own the information experience for Bitbucket, but also contribute to and help drive projects that benefit the larger DevOps strategic space here at Atlassian.

In other words, this isn’t a traditional technical writing or UX writing role.

In this role, you'll get to:

  • Refine and drive content strategy, and apply the Atlassian voice and tone in a way that drives engagement with Bitbucket users.
  • Work closely with the design, PM, marketing, and training teams to understand customer insights, the purpose of features and how best to explain them to the right audience.
  • Deliver effective UX writing and longer form explanatory content (documentation, how-to articles, tutorials, etc.) for Bitbucket on time and with quality against an agile and frequent product release schedule.

On your first day, we'll expect you to have:

  • Excellent writing skills
  • A love for user content and UX (both long-form content and microcopy)
  • Experience working with product managers, engineers, designers, marketing, and support
  • A proven track record of working in and managing projects in an agile, fast paced environment
  • An understanding of how content drives business objectives
  • 3+ years of professional UX writing and/or technical writing experience

And ideally, we'd hope you'd have

  • A knack for creatively engaging with audiences
  • Experience using design thinking and design processes (critique, user journeys, personas) to improve or validate your work
  • Experience in building out writing and design guidelines
  • Consumer and enterprise content experience

More about our team

Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content experts work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.

Read more at Designing Atlassian

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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