Cloud Support Engineer

Job Description

Are you passionate about turning customers into loyal fans? Do you enjoy solving and investigating issues? Our Customer Support & Services team is searching for technical support engineers to join our growing team with the goal of making our customers awesome. If you thrive in solving the deepest and the gnarliest tech problems, enjoy working with all types of customers from around the world (start-ups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunities to work with a broad range of technologies, people, and products. Caution, this isn't your typical support gig.

In this role, you are motivated by customer success in building the next great thing with Atlassian products. You will partner with Atlassian customers (via ticketing system) and delight them with legendary customer service through your technical and excellent communication skills. You will perform triage, root cause analysis, debugging, and solving problems across one-to-many Atlassian products. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. If this sounds like you, apply and become part of a global team practicing a follow-the-sun methodology across Atlassian's global offices to deliver the best support.

On your first day, we'll expect you to have:

  • 1 to 3 years of work experience in Customer Support or Technical Support team
  • Degree in computer science, related field or relevant work experience
  • Familiarity of Unix and other Operating Systems, and basic networking concepts (routing, protocol, TCP/IP)
  • Excellent written and verbal English communication skills
It's great, but not required, if you have:
  • Support related experience
  • Experience in Atlassian products
  • Experience in SaaS apps and/or platform
More about our team

The team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Atlassian.

We wake up every morning asking ourselves how we can improve the customer's experience, product quality, support system quality, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, working harder for the root cause and a solution. We are a combination of passion and persistence.

We feel that through our roles we can positively impact millions of end-users and their experience with our products. We believe we can add significant value to the business by listening to their experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and drinks (including our famous 'Charlie's bar'), ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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