Cloud Application Support Engineer
We're looking for a Cloud Support Engineer to join our growing technical support team with the goal of making our customers awesome. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Caution, this isn't your typical support gig.
The Cloud Support Engineer will serve as the first point of contact for customers that utilize Atlassian products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian's legendary customer service through professional written and verbal communication with customers in various types of roles. As a Cloud Support Engineer you are truly motivated by customer success in building the next great thing with Atlassian products.
More About You
On your first day, we'll expect you to have:
· Excellent communication skills
· Experience in technical support preferably working with Java/J2EE or similar applications
· Basic experience working with Linux systems
· Very good knowledge of databases and SQL
· Understanding of basic network functions, standards, and protocols
It's great, but not required, if you have:
· Experience working with Atlassian products
· Experience working with large scale SaaS environments
· Skills with log analysis tools such as Splunk
· Experience with large scale incidents
More about our team
The team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Atlassian.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence.
We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. We believe we can add significant value to the business by listening to the customer's experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.
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We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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