Associate Product Advocate

Job Description

At Atlassian, our Product Advocates are the "possibility experts" who not just wow potential clients, but also help them to understand the solutions that our products can provide. This position will both use and stretch your technical skills, as you'd be helping development and project teams learn how they can use our tools for effective practices.

Our sales model is atypical…and it rocks. The process begins with our products, which have to be compelling or everything stalls. Marketing then works to get the word out and more eyeballs on our products. Our Product Advocate group backs this up by equipping new users with tips, tricks, and how-to’s prior to and during their product evaluations. It is a transparent, client-driven sales process, which is how we believe enterprise sales should be done. Selling here is driven by customers, fueled by the products themselves, and propelled further by Advocate-led product guidance.

More about you

We are looking for creative and analytical people who believe in the ethos of "work hard, play hard" and who have technical chops, an innate ability to delight our customers, and a burning desire to facilitate product evolution. If you're looking to work for a game-changing company, and you have an analytical and innovative mindset you'd like to use to influence the direction of a healthy and growing suite of software development tools, then Atlassian is the place for you.

Required skills

• A professional, positive (can-do) attitude.
• Very strong communication - written and oral, in English.
• Exceptional capacity to prioritize in a fast-paced, dynamic environment.
• Strong organization & presentation skills.
• Meticulous attention to detail.
• Professional curiosity.

Desirable skills

• Working knowledge of software development methodologies including Agile.
• Working knowledge of web application structure (app servers, DBs, SQL, etc.).
• Product demonstration experience.
• Demonstrated experience fostering and driving innovation through software.
• Proven analytical experience.
• Understanding of the software development life cycle.

More about our team

The Product Advocate group also champions our customers and products within Atlassian. The majority of our time is spent helping customers 'on the front lines' and then working internally to voice their product needs. Our work and success lies in first and foremost learning all we can about the clients and their needs, then channeling that knowledge into product improvement by working with Product Management and Product Marketing to help define product strategy. As an Associate Product Advocate, you’d be responsible for managing customer requests, responding to those requests, and providing insight to the rest of the Advocate team and other stakeholders on challenges and opportunities our customers recognize when evaluating our products.

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Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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