As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers' inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions.
You will Serve, Solve and Sell!
Customer Care and Sales Representatives have a passion for selling services and solving problems!
Accepting candidates in these states: AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY
Average earners: $20 per hour and top 10% make $28.50
On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. You will be working an assigned training and production schedule that aligns with business needs. An average Expert in this program earns over $20 an hour and the top 10% earn over $28.50 an hour! The better the experience you provide, the more you make.
Up until now this compensation plan was only available to tenured employees, for the first time ever we are offering this compensation plan to new hires in upcoming Work at Home classes.
During training and ramp to proficiency (approximately 90 days), compensation will be hourly at Sixteen Dollars per hour, this is also the pay rate for 'nonproductive' times like coaching sessions and follow up training. After 90 days you will be compensated per experience.
We don't just redefine - we reinvent.
For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.
The only thing we're more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan.
What we require:
- High school diploma or GED
- Flexibility to work all shifts as required (including evenings, weekends, or holidays)
- 6 months of previous customer service experience (Call center preferred)
- 6 months - 1 year of Sales experience
- Technical aptitude to pass our readiness assessment
- Willing to submit and pass a pre-employment background investigation and drug screen
- Work from Home specific requirements:
- A distraction-free workplace that is ergonomically set to meet the company's standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
- Patience and exceptional listening skills
- Ability to identify, understand and upsell new products and solutions based on customer needs
- Dedication to troubleshooting problems and finding a resolution
- Confidence in multitasking
- "Challenge accepted" attitude