Asurion

uBreakiFix Motherboard Technician

3+ months agoOrlando, FL

Who is uBreakiFix:

At uBreakiFix we're obsessed with gadgets and gizmos. We're the folks standing in line on launch day waiting for the latest smartphone or gaming console. We love all things tech and we're experts at what we do.

Why we Exist: https://www.youtube.com/watch?v=QidG2a5axVc&feature=youtu.be

Position Overview:

Our technicians are the face of ubeakifix and heroes to our customers with broken devices! While we love technology, we love people more! We are serving the users of technology and so, successful technicians enjoy helping people and problem solving. The Motherboard Technician on our Supply Chain team owns our complex, mail-in repairs and is a vital part of servicing our customers.

Essential Duties and Responsibilities include but are not limited to:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Inspects, triages, tests, and repairs complex defective wireless electronics, such as tablets, laptops, and game consoles.
  • Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools.
  • Counts, scans, and receives inventory.
  • Keep record of sales, prepare inventory of stock and order merchandise.
  • Package and ship devices back to customers.
  • Remains current on all assigned training courses.
  • Ensures that all repairs meet or exceed ubreakifix repair standards.
  • Adheres to ubreakifix repair best practices and safety procedures.

Here's what you'll bring to the team:

  • Previous electronic repair experience is required for this highly skilled position..
  • High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast paced environment.
  • Strong communication and presentation skills
  • Must be able to work well within diverse teams
  • Computer skills in Microsoft Office Suite
  • Must be able to multi-task within a fast paced environment
  • Respect core values of ubreakifix/ Asurion and comply with the Company's policies and procedures.
Work Environment

This job operates in a warehouse environment. This role routinely uses small tools to conduct repairs. There are also proprietary equipment and software provided by OEM partners as well as electronic equipment such as solder stations and other electronic device warming tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh up to 50 pounds. Technicians must be comfortable working in a warehouse environment and standing for long periods of time.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Monday, 10:00 a.m. to 7:00 p.m.

What we offer:

  • Competitive pay
  • Quarterly Bonuses
  • Health, dental, and vision insurance
  • 401k with employer match potential
  • Generous paid time off
  • Paid holidays
  • Tuition reimbursement
  • Ongoing training to grow your skills

EEO Statement

It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix prohibits and will not tolerate any such discrimination or harassment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary/Objective

Our technicians are the face of uBreakiFix and heroes to our customers with broken devices! While we love technology, we love people more! We are serving the users of technology and so, successful technicians enjoy helping people and problem solving. The UBIF Motherboard Technician owns our complex mail-in repairs and is a vital part of servicing our customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Inspect, triage and test complex, defective electronics, such as laptops, game consoles, and tablets.
  • Disassembles and repair or replaces loose, worn, or defective components and wiring, using hand tools.
  • Count, scan, and receive inventory.
  • Keep record of sales, prepare inventory of stock and order merchandise.
  • Package and ship devices back to customers or stores.
Competencies
  • Technical, problem solving and analytical skills
  • Previous game console, tablet, and laptop computer repair experience and training is required.
  • Great attention to detail, and ability to handle and manipulate small tools and items
  • General computer skills including Microsoft Office
  • Communication proficiency.
  • Electronic Repair proficiency
Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a retail environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. There are also proprietary equipment and software provided by OEM partners as well as electronic equipment such as solder stations and other electronic device warming tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently life and/or move items that weigh more than 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Saturday through Friday, 10:00 a.m. to 7:00 p.m.

Travel

No travel is expected for this position.

Required Education and Experience
  • High school diploma or G.E.D.
  • Willing to undergo and pass a background check including Criminal, Driving and Drug Test.
Preferred Education and Experience
  • Previous consumer electronic device repair
Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job ID: Asurion2-SUP10578