Overview:

Tasks and Responsibilities:

Our Technicians serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Deliver the highest quality repairs in a timely manner.

• Diagnose and troubleshoot smartphones, tablets, computers, wearables and televisions.
  
• Provide recommendations for problem resolution
  
• Explain complex technical issues to customers in a non-technical, simple to understand manner
  
• Provide repair and replacement estimates to customers
  
• Ensure that all repairs meet or exceed uBreakiFix quality standards
  
• Greet customers in a friendly manner and maintain a positive work environment
  
• Answer phone calls to the store with a professional, courteous and friendly demeanor
  
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  
• Keep track of all devices and inventory while safeguarding all store stock
  
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  
• Maintain the cleanliness and professional appearance of the store
  

• 6 months or more of smartphone repair experience
  
• Previous experience working at retail electronics store
  
• Outstanding customer service skills
  
• Excellent technical, problem solving, and analytical skills
  
• Exceptional organizational skills
  
• Strong written and oral communication skills
  
• Proficient in Microsoft Office with an emphasis on MS Excel
  
• Proficient in communicating effectively and professionally through email with clients and colleagues
  
• Work well in team environment
  
• Ability to work flexible hours, including weekends and holidays
  
• High school diploma or GED preferred