Sr Manager Risk Process

The Risk Process Manager will work cross-functionally with Program Management, IT, Customer Care, and Legal/Regulatory to create and develop programs that will mitigate fraudulent claims in North and South America. This position will drive change to the claims management systems and processes with the purpose of managing risk, managing average claims costs and reducing claimant abuse in order to meet or exceed underwriting profit goals. This position requires many attributes found in both Project Management and Process Improvement disciplines.


  • Support new client launches within Latin America
  • Independently manage North American and South American projects from planning through post implementation evaluation that are geared towards mitigating fraudulent claims
  • Build and lead cross-functional teams to identify claimant abuse and design/ lead the implementation of counter measures that impact multiple functions across the company
  • Develop claims processing systems that adhere to policy terms and conditions
  • Develop project plans and timelines and identify resources requires
  • Act as a Program Management Process Improvement specialist to other Asurion departments and serve as Program Management representative on cross functional project / initiative teams
  • Partner with CARE, TLC, IT and Client Services to gain support, resources and champions for initiatives aimed at reducing risk and claimant abuse
  • Create financial analysis and models for assessing initiative impacts pre/post implementation
  • Objectively evaluate systems and processes to develop recommendations for change with a focus on claims costs and reducing abusive claims


  • Ability to fluently read/write in English & Spanish
  • Exceptional time management and organizational skills
  • Intellectual curiosity and advanced problem solving skills
  • Applies mathematical and statistical analysis in problem solving
  • Gathers evidence through research
  • Evaluates options & derives conclusions
  • Quantitative thinker
  • Effective at planning for and initiating change
  • Ability to communicate effectively
  • Very explicit and concise writing
  • Ability to explain difficult concepts
  • Adept at relationship building and maintenance
  • Expert in liaison roles
  • Works well on a team basis
  • Adept at conflict management
  • Motivates fellow workers
  • Ready willingness to share credit with others
  • Expertise in interpersonal contact
  • Effective in dealing with many different people / personality types
  • Ability to anticipate problems and opportunities and the initiative to pursue solutions
  • Ability to apply strong problem solving skills to complex financial/operational systems and associated integrated processes
  • Demonstrated ability to build models needed to understand issues at a detail level and forecast impacts of change
  • Ability to manage and influence effectively in a matrixed and collaborative environment at all levels of the organization
  • Ability to thrive in an environment guided by Asurion’s core values


  • Bachelor’s degree with an MBA or equivalent advanced degree preferred
  • 3-5 years’ experience in Insurance, Operations, or Risk Management
  • Software development skills and experience
  • Project management skills and experience
  • Process design skills and experience
  • Experience using Microsoft Office applications (MS Word, MS PowerPoint, MS Excel, MS SharePoint, MS Project, etc.)


  • This position requires travel (some travel will be international requiring a valid passport) up to 25% of the time.


  • This position will require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) will result in forfeiture of the position. If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process you will not be considered for this position.

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