Sr. Engineering Manager/Tech Lead

Sr. Engineering Manager/Tech Lead
Asurion Labs ( labs.asurion.com ) is an innovative engineering organization building next-gen AI solutions. We build NLP models, carrier-grade cloud services, and experiment with different conversational user interfaces. We are a small group of engineers at the forefront of the paradigm shift from mobile and web apps to conversational bots. We are metrics-driven, passionate about building great consumer-focused technology solutions, and love to experiment.

As a senior member of the Asurion Labs team working on the Asurion Virtual Assistant (AVA) bot, the Technology Lead/Architect will be responsible for defining innovative technology solutions using Natural Language Processing (NLP), AWS Cloud Services, and conversational UX. He/she will be responsible for exploring new market opportunities, creating enabling technologies in these areas to provide business success, architect, develop and productize end-to-end software solutions. This is an Individual Contributor position, overseeing a complex set of components that comprise one or more parts of the AVA system, but may evolve into a people manager position in future if desired.

Primary Responsibilities:
• Individual Contributor overseeing a sub-set of the AVA system
• A rchitect, develop and productize end-to-end NLP bot software solutions
• Collaborate with UX design team, iterate and improve UX and corresponding services based on analytics, user feedback
• Develop NLP and bot dialog tools
• Working with our data scientists, train and improve our NLP models
• Explore new technologies, including AI, cloud services, bot-specific UI paradigms
• Understand Asurion products, identify business opportunities in adjacent market areas
• Architect our technology stack, from logging to security to data analytics and user experience

Qualifications:
• Solution architecture experience
• Web technologies, including REST, HTTP, AJAX
• Strong Javascript/Angular programming
• Java programming expertise
• Cloud (AWS) expertise in various PaaS services (beyond just EC2/S3)
• NoSQL database, distributed cache
• Customer and product perspective when developing UI, cloud service
• Leadership experience in driving products to market

Bonus Qualifications:
• Spark, Map/Reduce, or other big data background
• Natural language processing
• Experience with structured/unstructured data
• ElasticSearch or other search technologies
• Stanford CoreNLP, Microsoft Cognitive Services, Google TensorFlow etc.

Education and/or Experience:
• BS in Computer Science, Engineering, Mathematics, or a related field required; MS in Computer Science/Computer Engineering or related area preferred
• Product experience is helpful
• 1+ years of experience as a tech lead
• 2+ years of architecture experience
• 5+ years developing software

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