Service Advisor ($12/ hr + $1,000 Bonus)

    • Crestview, FL

The Asurion Service Operations program is seeking customer service-oriented individuals to join our program as a Service Advisor. Our next training class begins soon!

PAY: $12.00/ hr + $1,000 Bonus

LOCATION: CRESTVIEW, FL




A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

  • To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
  • You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
  • You must be self-motivated and have the ability to stay on task and take initiative.
  • You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
  • You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
  • You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance Customer experience and program loyalty.
  • You'll also need to use appropriate grammar and tone to provide information to customers and service providers.
  • You will be expected to resolve service delays that have exceeded standard time frames.
  • Resolve customer escalations and complaints.
  • Locate and order parts on behalf of the Service Centers.
  • Evaluate product replacement options.
  • Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.

Other requirements:
  • High school diploma or GED
  • Strong verbal and written communication skills
  • Available to work Monday - Friday 10:00 AM - 7:00 PM
  • Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM - 6:00 PM)
  • Pass a pre-employment background check and drug screen
  • 1+ years of customer service experience

CCR4

HJ2

5660 John Givens Rd.

Crestview, FL 32539

Asurion helps people balance life and its interdependence on technology by insuring consumer devices and appliances and offering a plethora of technology solutions to keep them running.

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