Senior Product Manager- Mobile Apps
As technology gets more complicated and upgrade cycles get faster, Asurion is working on revolutionary projects to empower customers to get the most of their devices and technology ecosystem. Partnering with the largest mobile carriers in the world, we offer our customers personalized assistance through our Soluto Service and our applications are installed on millions of devices worldwide to provide best in class service and support. We are a privately held company which enables us to focus on long term customer and client value. Business success is defined in terms of consumer and carrier adoption, market share penetration, customer satisfaction and P&L.
Here's what you'll bring to the team:
Driving a team of talented Technical Leads and Designers to predict and resolve pain points across the customer lifecycle through the creation of a deep empathy with clients and your own product vision & key performance indicators with a goal to introduce new products and or improve existing products.
Quickly assess market opportunities and threats and incorporate the same into Product Vision, Strategy and Principles which culminate in a compelling, motivating narrative for our Product Teams and Stakeholders – both internal and external
Driving adoption and engagement of our mobile applications across millions of devices and customers
Owning the team's Key Performance Indicators and using them as the North Star to guide all team decisions. Making product decisions based on whatever will have the greatest impact on your KPIs, not by what is on a roadmap.
Developing 'MVP Tests' to prove (or disprove) your product hypothesis and demonstrate a 'Test & Learn' mindset within your Product Team
Utilizing Mixpanel and Big Data to generate actionable product insights
Have a technical acumen that allows for a complete understanding of the fundamental technologies driving the competitive landscape as well as within the Asurion ecosystem, and know how to leverage technology and systems to gain clear market advantages
Demonstrate the interpersonal skills to interface well with all other disciplines of the business at an Executive, managerial level, as well as a front line team level
Qualifications (You are the right applicant if…)
Bachelor's Degree required; MBA or other Master's Degree preferred
You want to master the craft of Product Management and help others do the same
You have 3 years of product management, software development, or other relevant experience
Experience delivering consumer mobile apps (Android and iOS) required
You get excited by utilizing data to make decisions and measure success yet can balance data with great intuition and customer knowledge
Mixpanel experience highly desired
You know when to move fast and when to pause before taking action
You enjoy leading cross-functional teams and people like working with you
Experience working with engineers in an agile software development environment
You are comfortable communicating complex business and technical issues and have executive presence
You bring an entrepreneurial mindset to your product endeavors
You have strong empathy for your customers
10-20% domestic/international travel required
Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion's 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. For more information about Asurion, please visit www.asurion.com
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