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Asurion

Senior Product Analyst

Nashville, TN

Title: Sr. Product Analyst

Location: Nashville, TN

For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions to enable optimum use of technology; digital applications to protect their privacy and provide security; and rapid replacement of lost, stolen, damaged or malfunctioning devices. Asurion partners with the leading wireless companies, retailers and service providers enabling them to focus on their businesses and to provide services that delight their customers. Asurion's 14,000+ employees worldwide specialize in fulfilling the needs of more than 280 million consumers. To better serve the customer, Asurion is working on migrating mobility clients such as Sprint, AT&T, Verizon and many others from the current iCare application into the new Horizon claims platform. The Account Management team is responsible for enrolling customers that sign up for mobility protection with the carriers into Asurion mobility protection.

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The Sr. Product Analyst is responsible for supporting the market needs of strategic clients on our new Horizon claims management system and the product development team assigned to those clients. Key areas of responsibility will include grooming and documenting change requests, troubleshooting defects found in production, identifying areas of improvement, and project management. The analyst will be responsible for providing the team direction and priority on work based off company objectives, as well as writing technical requirements, participating in technical solutioning, and seeing projects through to their completion.

Essential Duties and Responsibilities:
    • Lead the discovery of products requirements from business conversations and artifacts to determine scope, creating user stories and documentation clearly identifying the "what", the "why"
    • Communicate the results of discovery as well as improvements/changes to key technology and business stakeholders such as development teams, client services, finance, etc
    • Proactively identify existing capabilities on the Horizon platform that could be leveraged for solutions to our clients needs.
    • Manage prioritization and the team backlog under leadership from the team Product Manager, communicate any changes or conflicts with key stakeholders
    • Managing the life cycle of the product, from intake to delivery and production support
    • Ensure production issues reach resolution and key stakeholders are notified
    • Demonstrate interpersonal and communication skills to interface with all other functions at both a managerial level and front line level.
Here's what you'll bring to the team:
    • Ability to drive and appropriately prioritize competing objectives in often ambiguous circumstances, managing them to their completion
    • Durable collaboration and cross functional partnership skills; ability to influence internal colleagues from all business functions
    • Interest in technical processes, high attention to detail, strong analytical, and technical documentation skills
    • Level headed approach to critical production issues or peak delivery periods
    • Ability to present complex results and requirements to senior levels, both to clients and internally
    • Strong organizational, interpersonal, communication, written, and presentation skills
    • Highly proficient in Microsoft Excel, Powerpoint, Word
    • SQL/PL SQL, database skills a plus
    • Potential for travel, very unlikely to exceed 5% of time
    • Bachelor's Degree required
    • 2+ years' experience in product management, software development, enterprise architecture, or quality assurance.

About Asurion
Asurion helps people protect, connect and enjoy the latest tech - to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

Job ID: Asurion2-PRO02030
Employment Type: Other

This job is no longer available.

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