Senior Instructional Designer

    • Nashville, TN

Senior Instructional Design



EDUCATION: 4-year degree

OVERVIEW:

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

The Senior Instructional Design position is responsible for consulting with internal stakeholders to recommend learning solutions, managing and creating instructional design training materials, collaborating with partners and across the enterprise, and designing and developing learning solutions. The position will also manage mid to large-scale instructional design initiatives.



DUTIES & RESPONSIBILITIES:

  • Design and develop training course material using instructional design techniques in conjunction with adult learning theory
  • Filter incoming training requests, size the project, create a delivery timeline, and work collaboratively to determine the best method for delivering the training
  • Serve as liaison to training request stakeholders to capture all relevant information and ensure the project is delivered on-time and according to all request specifications
  • Build assessments to support and analyze learning effectiveness
  • Create training and job aids for instructor-led and online delivery
  • Develop learning objectives to include audience, behavior, conditions, and standards
  • Build webpages, portals, or widgets as needed to support training initiatives
  • Design and create a variety of materials, and apply fundamental research skills to instructional design projects
  • Assess the current state of training content across Asurion's accounts and drive improvements, creativity, and innovation in the way training content is displayed and distributed
  • Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings (CBT)
  • Assist the Client Marketing teams with the identification and management of new training distribution platforms



EXPERIENCE:
  • Exceptional written and oral communication skills
  • Experience with the creative use of instructional design technologies
  • Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support
  • Superior organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks
  • Hiring and managing freelance content producers
  • Experience using Instructional Design software such as Storyline and Visio
  • Demonstrated expertise leading teams to achieve results
  • Experience leading teams through major changes, empowering others to lead, and providing coaching when needed



DESIRED QUALIFICATIONS:
  • Bachelor's Degree OR equivalent combination of education and experience
  • Hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
  • Understanding of next generation technologies related to cloud, mobile, social, or big data
  • Experience with administrative duties including submitting IT tickets and managing data
  • 2+ years' experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials


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Asurion helps people balance life and its interdependence on technology by insuring consumer devices and appliances and offering a plethora of technology solutions to keep them running.

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