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Senior Appliance Repair Technician - Detroit, MI ($5,000 Sign On Bonus)

3+ months agoDetroit, MI

Up to $31.10/hour (overtime may be available)

$5,000.00 Sign On Bonus after 90 days of hire.

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Job Location: Detroit, MI


This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Senior Appliance Repair Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

Our Senior Appliance Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.

What You Will Do
  • Masterfully completes all appliance repairs and meet or exceed Asurion quality standards
  • Train team of techniciansto work efficiently with all customers and parts and ensure effectiveness of all site operations according to objectives
  • Use personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region
  • Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
  • Learn and apply the details of the Appliance+ and other Connected Home products, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Complete all required OEM/brand technician training and proactively seek to remain a knowledgeable expert in the repair industry
  • Complete Training Certification for all applicable lines of business and appliance manufacturers
  • Utilize company provided handheld device to update work order status in a timely mannger
  • Accurately track working hours, including lunch breaks
  • Duties, responsibilities, and activities may change at any time with or without notice

You are a Good Fit if You Have
  • Minimum of 5 years' experience as an appliance repair technician, including sealed system proficiency
  • EPA (refrigerant handling) certification is required
  • Customer Service experience and ability to interact with customer for extended periods
  • Ability to use basic hand tools and industry diagnostic and repair equipment (Volt-ohm meter, Amprobe, CO detector, etc.)
  • Experience selling and upselling to customers
  • Valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Strong problem-solving skills, attention to details, organized, and results oriented
  • Strong interpersonal skills, effective verbal, and written communications
  • Ability to establish priorities and proceed with objectives with minimal supervision
  • Positive attitude and dedication to teamwork
  • A comfort around dogs, cats, and other pets that may be present in the customers' homes
  • Ability to work flexible hours, including weekends and holidays
  • High school diploma or GED

We Take Care of You
  • Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
  • Competitive and incentive-based pay (Up to 5% Annual Bonus)
  • Benefits including health, dental, and vision
  • Retirement Savings Plan (401k with employer match)
  • Paid time off and paid holidays
  • Tuition reimbursement program
  • Ongoing training to grow your skills
  • Techline support

Find out more about what it's like to work here:
  • Working at Asurion

Job ID: Asurion2-CUS63624