Risk Process Manager

The Risk Process Manager will work cross-functionally with Program Management, IT, Customer Care, and Legal/Regulatory to create and develop programs that would get customers to correct outcomes and mitigate risk. This position will drive change to the claims management systems and processes with the purpose of managing risk. This position requires many attributes found in both Project Management and Process Improvement disciplines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Independently manage projects from planning through post implementation evaluation that are geared towards improving service request adjudication and mitigating fraudulent claims.
  • Act as a Program Management Process Improvement specialist to other Asurion departments and serve as Program Management representative on cross functional project / initiative teams for a major Asurion client
  • Partner with Customer Solutions, Supply Chain, IT and Client Services to gain support, resources and champions for initiatives aimed at reducing risk and claimant abuse
  • Understand financial analysis and models showing impact of initiatives
  • Objectively evaluate systems and processes to develop recommendations for change with a focus on claims costs and reducing abusive claims

QUALIFICATIONS

PROFESSIONAL COMPENTENCIES:

  • Exceptional time management and organizational skills
  • Intellectual curiosity and advanced problem solving skills
  • Applies mathematical and statistical analysis in problem solving
  • Gathers evidence through research
  • Evaluates options & derives conclusions
  • Quantitative thinker
  • Effective at planning for and initiating change
  • Ability to communicate effectively
  • Very explicit and concise writing
  • Ability to explain difficult concepts
  • Adept at relationship building and maintenance
  • Expert in liaison roles
  • Works well on a team basis
  • Adept at conflict management
  • Motivates fellow workers
  • Willingness to share credit with others
  • Expertise in interpersonal contact
  • Effective in dealing with many different people / personality types
  • Ability to anticipate problems and opportunities and the initiative to pursue solutions
  • Ability to apply strong problem solving skills to complex financial/operational systems and associated integrated processes
  • Ability to manage and influence effectively in a matrixed and collaborative environment at all levels of the organization
  • Ability to thrive in an environment guided by Asurion's core values

EDUCATION AND EXPERIENCE:

  • Bachelor's degree
  • 3-5 years' experience in Insurance, Operations, Project Management, or Risk Management
  • Software business requirements experience
  • Process design skills and experience
  • Experience using Microsoft Office applications (MS Word, MS PowerPoint, MS Excel, MS SharePoint, MS Project, etc.)

TRAVEL:

This position may require travel 5% of time


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