Pega Admin

Skills/Experience:

• Bachelor's Degree required

• 3+ Years of Experience in Pega PRPC 5.x/6.x/7.x with detailed knowledge of design and implementation.

• Pega PRPC Senior System Architect Certification a plus

• 1+ years of Experience in CPM 6.x framework

• Working knowledge of Java/J2EE technologies, including JSP, Servlets, EJB, etc.

• Working Knowledge with the Apache Tomcat, Spring/MVC, Hibernate, Web services, and AJAX (jQuery a plus).

• Strong familiarity with database systems and programming, including Oracle, MS SQL Server, MySQL, PL/SQL, and/or Transact-SQL

• Provide focus in collaborative problem solving-identify key technical issues and provide perspective when required

• Perform other duties as assigned.

• Excellent understanding of the software development process, including requirements analysis, testing and deployment

• Excellent analytical, problem solving and troubleshooting abilities

• Requires ability to multitask and be responsive to small support issues while working on larger projects

• Highly developed skills with MS productivity products including, Word, Excel, Outlook, and PowerPoint

• Good communication skills.

Job Responsibilities :

  • Responsible for systems performance and resolution of production outages
  • Installation and configuration of software and releases
  • Performance and capacity monitoring
  • Perform triage on issues to identify root cause and provide the solution.
  • Work with key stakeholders to prioritize issues and communicate expectations as to when issues will be resolved
  • Publish weekly and monthly summaries detailing the health of the environment and reflecting trends in performance
  • Identify common patterns and trends of reoccurring production issues and create an action plan communicating what is needed to resolve the issue
  • Assists with conducting research on new technologies and making relevant recommendations to management
  • Create and publish support documentation
  • Running daily reports on the health of the applications
  • Monitoring ticket queues and resolving customer issues and requests
  • Management of scheduled job processes
  • Adopt a high level of ownership that spans across multiple platforms and teams
  • Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
  • Communicate information and ideas clearly, and concisely, in writing
  • Create system diagrams that accurately represent relationships between components
  • Deal with people in a manner which shows sensitivity, tact, and professionalism
  • Maintain a positive relationship with team members and coworkers
  • Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Coordinate the activities or tasks of people, groups and/or organization(s)
  • Work effectively in a tight deadline, high pressure environment


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