Payment Fraud Manager

This position will work cross-functionally with IT, Customer Care, Subscriber Billing, and Legal/Regulatory to create and develop innovative proactive approaches to mitigating fraud. The ideal candidate will have a strong interest in complex problem solving, ability to challenge assumptions, consider alternative perspectives, perform in high-stress situations, and operate well in a collaborative environment. This role will primarily focus of combating fraud in the payment space, but will also play an integral role in Asurion’s overall fraud strategy.


  • Identify and explore new approaches and data sources to support improvements to existing and new fraud strategies in the payment space.
  • Perform as the subject matter expert in identifying new and potential threats in the payment environment. Able to succinctly define threats and provide countermeasures to prevent compromises and losses.
  • Internal thought leader, identifying and evaluating opportunities to mitigate fraudulent behavior.
  • Expertise in identifying charge back causation and prevention through data analytics
  • Utilization of analytical tools such as PowerPivot, Spotfire, R, JMP, etc.
  • Strong quantitative and analytical skills; T-SQL querying experience strongly preferred
  • Robust business acumen and communication skills appropriate to working at all levels of the organization.
  • Demonstrated ability to build models needed to understand issues at a detailed level and forecast impacts of change.
  • Ability to anticipate problems, opportunities, and the initiative to pursue solutions.


  • Exceptional time management and organizational skills
  • Lead, manage, and develop a team of analysts with diverse skill sets
  • Knowledge and understanding of Payment Card Industry (PCI) controls
  • Strong technical aptitude and experience in bank card operations and payment systems
  • The role will require robust analytics, advanced problem solving skills, and the ability to clearly articulate ideas not only verbally, but also through high quality presentations.
  • Very explicit and concise writing
  • Ability to explain difficult technical concepts to non-technical audiences
  • Ability to apply mathematical and statistical principles in problem solving
  • Gathers evidence through research
  • Quantitative thinker


  • Bachelor’s degree, MBA or equivalent advanced degree preferred
  • 2 – 5 years’ work experience in insurance, information technology, fraud, cyber security or banking with considerable experience in payment processing or fraud
  • Extensive and proven experience of industry knowledge for multi-channel gateway, acquiring, accepting and issuing payment businesses. Possess detailed knowledge of industry best practice and emerging trends within payment risk management.
  • Experience using Microsoft Office applications (MS Word, MS PowerPoint, MS Excel, MS SharePoint, MS Project, etc.)
  • Adjuster License – Property & Casualty (applicant will be required to sit for the exam)
  • This position may require travel 5% of time

Meet Some of Asurion's Employees

Vincent P.

Senior Director, Innovation

Vincent analyzes each step of a customer’s journey to tweak processes and technology solutions. He considers the entire customer relationship, as well as how employees factor in.

Christy R.

Senior Manager, Technology Strategy & Business Operations

Christy serves as the internal consultant to the CIO. She handles special projects and strategic deep dives to assess internal operating success and future operational plans.

Back to top