Manager, Service & Repair

Manager, Service & Repair

The Manager, Service & Repair supervises and coordinates activities of Cellphone Repair Technicians. You'll manage techs across multiple retail locations while ensuring that production and quality standards are achieved.

What will you do?

  • Manage Cellphone Repair Technicians and Lead Technicians responsible for repair work at retail stores.
  • Deliver in-field technical training to enhance technical expertise of the teams
  • Measure effectiveness of service and repair functions to determine if performance standards have been met.
  • Develop employees to insure they have a clear understanding of performance metrics.
  • Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
  • Manage parts inventory for respective store locations.

What we offer:

  • Competitive pay and benefits including health, dental, and vision.
  • Retirement Savings Plan
  • Tuition Reimbursement Program
  • Vehicle Reimbursement Program
  • Ongoing training to grow your skills

If you're a good fit for the job, you'll have:

  • Bachelor's degree and two years related work experience or Associate's degree and four – six years related work experience
  • Two years of supervisory experience
  • Prior experience motivating and coaching employees
  • Technical experience in assembling and/or dissembling electronic devices preferred.
  • Prior experience training others on technical repair work
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office


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