Floating Technical Expert- Fort Collins

    • Nashville, TN

Our team of Technical Experts keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations team delivering our award-winning personalized customer resolution experience.

What will you do?

• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.

• Engage with and reassure customers to deliver outstanding customer service.

• Meet or exceed key performance objectives including service and repair metrics.

• Perform various inventory tasks such as counting and monitoring inventory levels.

• Demonstrate Asurion's Core Values in all interactions.



What we offer:

• Competitive pay and benefits including health, dental, and vision.

• Retirement Savings Plan

• Paid Time Off

• Tuition Reimbursement Program

• Ongoing training to grow your skills

If you're a good fit for the job, you'll have:

• Six months experience with product service support or troubleshooting electronics

• Six months face-to-face customer service experience

  • Knowledge of mobile devices and operating systems

• High School diploma or equivalent

• Strong oral and written communication skills

• Strong teamwork and collaboration skills

• Basic knowledge of Microsoft Office

Store Location for this job posting:

1645 Town East Blvd, Suite 554

Mesquite, TX 75150

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