Our team of Technical Experts keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations team delivering our award-winning personalized customer resolution experience.
What will you do?
• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
• Engage with and reassure customers to deliver outstanding customer service.
• Meet or exceed key performance objectives including service and repair metrics.
• Perform various inventory tasks such as counting and monitoring inventory levels.
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• Demonstrate Asurion's Core Values in all interactions.
What we offer:
• Competitive pay and benefits including health, dental, and vision.
• Retirement Savings Plan
• Paid Time Off
• Tuition Reimbursement Program
• Ongoing training to grow your skills
If you're a good fit for the job, you'll have:
• Six months experience with product service support or troubleshooting electronics
• Six months face-to-face customer service experience
- Knowledge of mobile devices and operating systems
• High School diploma or equivalent
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
Store Location for this job posting:
1645 Town East Blvd, Suite 554
Mesquite, TX 75150
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