Asurion

Field Service Technician - Pittsburgh, PA

3+ months agoPittsburgh, PA

Up to $22.00/hour (overtime may be available)

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Job Location: Market City and Market State

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Field Service Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

Our Field Service Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.

What You Will Do

  • Travel to meet with customers in their homes or places of business
  • Connect with customers to diagnose the nature of their problems, explain needed repairs, and provide estimates
  • Meet or exceed key performance indicator metrics for performance and sales goals
  • Repair TVs and other major appliances and meet or exceed Asurion quality standards
  • Disassemble equipment and repair defective components using hand tools
  • Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Consistently sell Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry
  • Complete Training Certification for all applicable lines of business and appliance manufacturers
  • Comfortable using personal vehicle to travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region
  • Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
  • Utilize Company provided handheld device to update work order status in a timely manner
  • Accurately track working hours, including lunch breaks
  • Consistently deliver a superior customer experience
  • Duties, responsibilities, and activities may change at any time with or without notice.

If you're a good fit for the job, you'll be able to:
  • Willing to train and receive proper certifications to effectively troubleshoot and repair technology
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues
  • Upsell to customers
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers' technical skill level

Qualifications
  • 1+ years of experience in automotive, home or appliance repair
  • High school diploma required
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Able to drive your own vehicle to and from the Forward Stocking Location up to 60 miles
  • Able to sit or stand for long periods of time (up to 2 hours)
  • Able to interact with a customer's technology throughout their home
  • Able to interact face-to-face with Customers in their homes for extended periods of time
  • Able to lift a minimum of 30 pounds
  • Comfortable with exposure to dogs, cats and other pets that may be present in the customers' homes

We Take Care of You
  • Career Growth -Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)
  • Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
  • Competitive and incentive-based pay (Up to 5% Annual Bonus)
  • Advanced training to grow your repair skills specific to appliance repair
  • Benefits including health, dental, and vision.
  • Retirement Savings Plan (401k with employer match)
  • Paid time off and paid holidays
  • Tuition reimbursement program
  • Techline support for advanced troubleshooting care