Field Service Technician - Oklahoma City, OK

Up to $22.00/hour (overtime may be available)

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Job Location: Oklahoma City, OK

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Field Service Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

• Travel to meet with customers in their homes or places of business
  
• Connect with customers to diagnose the nature of their problems, explain needed repairs, and provide estimates
  
• Meet or exceed key performance indicator metrics for performance and sales goals
  
• Repair TVs and other major appliances and meet or exceed Asurion quality standards
  
• Disassemble equipment and repair defective components using hand tools
  

• Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  
• Consistently sell Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
  
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
  
• Maintain truck stock inventory within the prescribed company guidelines and standards
  
• Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry
  

• Complete Training Certification for all applicable lines of business and appliance manufacturers
  
• Comfortable using personal vehicle to travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region
  
• Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
  
• Utilize Company provided handheld device to update work order status in a timely manner
  
• Accurately track working hours, including lunch breaks
  

• Consistently deliver a superior customer experience
  
• Duties, responsibilities, and activities may change at any time with or without notice.
  

• Willing to train and receive proper certifications to effectively troubleshoot and repair technology
  
• Offer customers a value-added experience with premier customer service through relationship and rapport building
  
• Quickly identify and resolve technical issues
  
• Upsell to customers
  
• Demonstrate empathy and assurance for the customer throughout the in-person session
  

• Utilize tools and resources to solve technical problems in a fast-paced environment.
  
• Ability to proactively adapt communication to the customers' technical skill level
  

• 1+ years of experience in automotive, home or appliance repair
  

• High school diploma required
  
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  
• Able to drive your own vehicle to and from the Forward Stocking Location up to 60 miles
  
• Able to sit or stand for long periods of time (up to 2 hours)
  
• Able to interact with a customer's technology throughout their home
  

• Able to interact face-to-face with Customers in their homes for extended periods of time
  
• Able to lift a minimum of 30 pounds
  
• Comfortable with exposure to dogs, cats and other pets that may be present in the customers' homes
  

• Career Growth -Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)
  
• Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
  
• Competitive and incentive-based pay (Up to 5% Annual Bonus)
  
• Advanced training to grow your repair skills specific to appliance repair
  
• Benefits including health, dental, and vision.
  

• Retirement Savings Plan (401k with employer match)
  
• Paid time off and paid holidays
  
• Tuition reimbursement program
  
• Techline support for advanced troubleshooting care
  

• Working at Asurion