Overview

Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

What you will do

• Resolve customer issues by troubleshooting and repairing their electronic devices
  
• Sell personalized product solutions that meet customer needs
  
• Expand your knowledge of UBreakiFix's products and culture
  
• Deliver world class customer service
  
• Demonstrate UBreakiFix's Core Values in all interactions
  
• Be responsible for inventory management
  
  What you need to be successful
  
• A passion for solving problems and delivering solutions
  
• A love for people and the devices that enrich their lives
  
• One or more years of customer service/retail sales experience preferred
  
• Reliable and flexible when it comes to dealing with difficult situations
  
• The ability to quickly adapt in an ever-changing environment
  
• Motivated to meet and exceed evolving key performance objectives
  
• Ability to work a flexible retail schedule
  
  You are a good fit if you have
  
• Six months experience with product service support or electronics troubleshooting
  
• Knowledge of mobile devices and operating systems
  
• High School diploma or equivalent preferred
  
• Strong oral and written communication skills
  
• Strong teamwork and collaboration skills
  
• Basic knowledge of Microsoft Office
  
  We take care of you
  
• Competitive and incentive-based pay
  
• Benefits including health, dental, and vision
  
• Retirement Savings Plan
  
• Paid time off
  
• Tuition reimbursement program
  
• Ongoing training to grow your skills
  
  About Asurion