Bilingual Customer Support Technician- Phoenix

Bilingual Customer Support Technician

We are all more reliant on technology than ever before. It entertains us, it allows us to work and study, and it keeps us connected. It's part of our everyday lives. But when something goes wrong, we're suddenly cut off – from the things we do, and the people we need.

Our Customer Support Technicians are the front line of support for over 290 million people. It's where you can save someone's day by:

  • Solving problems across hardware, software OS, apps and compatibility
  • Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications

We're aiming to have over 45% of our team speaking more than one language – so there's a huge opportunity for you if you're fluent in English and Spanish, and if you can speak 'tech' in both.

It's a career that requires patience, and a real talent for customer service. You'll need a high school diploma/GED or equivalent and at least six months' customer service experience. In return we'll set you up for success with training and ongoing coaching. You'll receive competitive pay and benefits, and – perhaps most important - you'll let people get on with their lives. Fix their need, solve their problems, help them reboot.

You also must be:

  • Flexible to work all shifts as required (evenings, weekends, and holidays)
  • Able to attend a multi-week training program
  • Pass a pre-employment background check and drug screen

Interested? Want to learn more about this position? Check out this video.

Meet Some of Asurion's Employees

Bryant M.

Senior Manager, Software Engineering

Bryant manages the Software Development Group at Asurion that focuses on back-office technology. By doing so, he helps deliver new products and business capabilities.

Christy R.

Senior Manager, Technology Strategy & Business Operations

Christy serves as the internal consultant to the CIO. She handles special projects and strategic deep dives to assess internal operating success and future operational plans.

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