Bilingual Customer Care Representative - Houston, TX
Bilingual Customer Care Representative (English/Spanish)
Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion's front line support team today as a Customer Care Representative in Houston,TX!
As a Customer Care Rep, you will maintain exceptional customer service while providing remote support for customers' inquiries about lost or damaged devices and resolve customer issues in a timely manner to get them back online in this fast-moving, tech-driven world!
The only thing we're more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
What we offer:
• Competitive pay in addition to other cash bonuses
• Comprehensive benefits package that includes medical, dental & vision health coverage
• Vacation time and holiday pay
• 401k plan
• Tuition Reimbursement
• Fun and casual work environment - food, games, and team events!
What we require:
• FLUENT in reading/writing and speaking In Spanish/English
• High school diploma or GED equivalent
• Flexibility to work shifts as assigned (shifts can include days, evenings, weekends, or holidays)
• 6 months of previous work experience (retail, restaurant, call center, or equivalent preferred)
• Must pass a pre-employment background check and drug screen
What will make you a great fit for our team:
• Patience and exceptional listening skills and the ability to multitask
• Must be comfortable offering customers upgraded products/services and overcoming objections
• Dedication to problem solving and solutions orientated
• Professional and Reliable
• Interested in personal growth and development
• "Challenge accepted" attitude
Email Terrance.Perry@asurion.com or Tiara.Mena@asurion.com for additional questions
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