Overview
Our team of Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Assistant Store Leader is responsible for overall store operations, creating a great customer experience within our retail stores as well as developing and coaching our Expert Technicians.
What you will do
- Ensuring that every customer has a great experience!
- Leading, developing and coaching a team of repair technicians.
- Resolve customer issues by troubleshooting and repairing their electronic devices
- Sell personalized product solutions that meet customer needs
- Expand your knowledge of UBreakiFix's products and culture
- Deliver world class customer service
- Demonstrate UBreakiFix's Core Values in all interactions
- Be responsible for inventory management
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What you need to be successful
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- Reliable and flexible when it comes to dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
You are a good fit if you have
- Two years face-to-face customer service/sales experience
- Prior experience leading a team
- Knowledge of mobile devices and operating systems
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
We take care of you
- Competitive and incentive-based pay
- Benefits including health, dental, and vision
- Retirement Savings Plan
- Paid time off
- Tuition reimbursement program
- Ongoing training to grow your skills