Asurion

Appliance Repair Technician (Hvac Or Appliance Repair Experience Preferred) - Pittsburgh, Pa

3+ months agoPittsburgh, PA

Up to $27.00/hour (overtime may be available)

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Job Location: Market City and Market State

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Appliance Repair Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances. As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

Our Appliance Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.

What You Will Do

  • Travel to meet with customer in their homes or places of business
  • Connect with customers to determine the nature of problems or to explain needed repairs, and provide estimates
  • Meet or exceed key performance indicator metrics for performance and sales goals
  • Masterfully repair washer and dryers, gas and electric stoves, microwave ovens and dishwashers in customers' homes
  • Disassemble equipment and repair defective components using hand tools
  • Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Ensure that all repairs meet or exceed quality standards
  • Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry
  • Comfortable using personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region
  • Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
  • Utilize Company provided handheld device to update work order status in a timely manner
  • Accurately track working hours, including lunch breaks
  • Consistently deliver a superior customer experience
  • Duties, responsibilities, and activities may change at any time with or without notice

If you're a good fit for the job, you'll be able to:
  • Candidate must have extensive knowledge in HVAC and/or appliance repair
  • Ready to build a career in appliance repair
  • Willing to train and receive proper certifications to effectively troubleshoot and repair technology
  • Upsell to customers
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment
  • Ability to proactively adapt communication to the customers' technical skill level

Qualifications
  • 1+ years of prior experience in HVAC or appliance service repair
  • EPA certification a plus
  • High school diploma required
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Able to drive your own vehicle to and from the Forward Stocking Location
  • Able to sit or stand for long periods of time (up to 2 hours)
  • Able to interact with a customer's technology throughout their home
  • Able to interact face-to-face with Customers in their homes for extended periods of time
  • Able to lift a minimum of 30 pounds
  • Comfortable with exposure to dogs, cats and other pets that may be present in the customers' homes

We Take Care of You
  • Career Growth -Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)
  • Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
  • Competitive and incentive-based pay (Up to 5% Annual Bonus)
  • Advanced training to grow your repair skills specific to appliance repair
  • Benefits including health, dental, and vision
  • Retirement Savings Plan (401k with employer match)
  • Paid time off and paid holidays
  • Tuition reimbursement program
  • Techline support for advanced troubleshooting care

Job ID: Asurion2-CUS58210