Head of Product - Troops

Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier. Venture-backed by top technology investors, our company is looking to hire a top caliber product leader to define and build out our product management organization.

With over a thousand organizations on board with flagship customers that include fastest growing SaaS startups and public companies, Troops is already bringing Sales and Customer Success organizations into the 21st century.

As our Director of Product you will be responsible for setting the strategic direction of the product and driving all product initiatives from inception to execution. You will own all direct responsibilities for our current solution and will be working closely with the executive team to build roadmaps & run experiments that inform future. Your performance in this position will be measured both through the insights that you gather from our users, products that you launch and the way you lead and inspire a team of product managers, designers and engineers.

Troops breeds a culture of collaborative industry leaders who believe and uphold our core values of being positive, world-class, self-starting, radically transparent and taking extreme ownership.

Core Responsibilities:

  • Head Strategist - based on company goals and user insights, come up with and measure key product metrics and KPIs, learn and iterate
  • Voice of the customer - become an expert and a partner to our customers to help them solve biggest pain points most efficiently
  • Partner to Sales & Growth - partner with the Sales and Customer Success teams at Troops to drive user acquisition, engagement, and product marketing
  • Partner to Design & Engineering - partner with other teams to build process for optimal delivery and execution of customer needs and bringing products quickly to market from learning and iteration
  • Process Owner - drive process to bring efficiency of execution and foster deep understanding of customer needs across all part of the organization
  • Goals Setter - use a combination of qualitative and quantitative information to set goals, close feedback loops and use experimentation to deliver maximum customer value
  • Team Leader - manage, mentor and grow the product team including product manager and designer


  • 6+ years experience in product management at a fast paced technology company
  • 2+ years of experience managing product managers or engineers
  • Strong analytical, problem solving, and quantitative skills with an affinity for utilizing data to make decisions
  • Passion for customer interaction, customer development and intellectual curiosity and research skills to extract key customer insights
  • Good UX sensibility and understanding of user testing and gathering feedback
  • Ability to discern core value creation by deeply understanding customers routines and challenges
  • Experience working on B2B / Enterprise products
  • Experience goal setting and driving product roadmaps to achieve company goals
  • Previous experience managing product managers, designers and engineers
  • Execution oriented with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently execute and deliver on a product roadmap
  • Execution oriented with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently execute and deliver on a product roadmap
  • Exceptional organizational skills with an obsession for attention to detail

Bonus Points:

  • Experience working with and understanding of Sales and Customer Success teams and their processes
  • Strong understanding of the CRM space and familiarity with products like Salesforce
  • Experience building and scaling self-serve SaaS products
  • Experience with analytics platforms
  • Familiarity with messaging and chat bot space

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