Sales Operations Program Lead

Asana has a big mission and even bigger opportunity: to empower all teams to do work together effortlessly. Some of the most innovative companies (Uber, Airbnb, Possible Health, and Overstock) are utilizing Asana to accelerate their mission and transform the culture of work within their organizations. In order for us to serve these customers, our sales team is growing rapidly in the US and also internationally. With more teams, more initiatives, more complexity, and more tools and systems, we’re looking for a Sales Operations Program Lead that can help provide Asana’s Sales Organization with a world-class support experience while orchestrating the launch of new programs, teams, and initiatives!

You’ll love this job if you are someone who loves...

  • Designing elegant, simple (yet powerful) processes that make everyone’s life a little bit easier
  • Seeing that your schedule each day is a little bit different from the last
  • Coaching and mentoring new team members through a breadth of skills, across a variety of projects and tasks related to running the business
  • Building dashboards, debugging systems, and maintaining a world-class CRM while working with the business systems team to identify systems architectural improvements
  • Building a long-term relationship with an outsourced partner and managing an outsourced team to do high quality work
  • Working with cross-functional partners across sales, customer success, marketing, finance, legal, business technology on key initiatives
  • Getting high-fives (sometimes tears of joy) from sales reps and sales managers as you help them solve their problems
  • Finishing (most) days with an empty inbox (yours and your team’s)
  • Organizing your life and work in a project management or productivity tool like Asana

Must-Haves

  • 4-8 years of experience in sales/customer operations, systems administration, or project management
  • Experience building Salesforce reports and dashboards and adjusting permissions, validation rules, and workflow rules
  • Outreach.io or equivalent email automation administrative experience
  • Ability to identify gaps or areas of improvement in our overall processes
  • Ability to prioritize their work and team’s work while minimizing distraction
  • Ability to coordinate and manage potentially complex projects cross-functionally
  • Entrepreneurial, problem-solving, “find a way” attitude
  • Growth mindset: An openness to give and receive constructive feedback
  • High levels of integrity
  • Empathy for sales reps
  • A deep, genuine curiosity for the business and how it works

Nice to Haves

  • Previous people management experience
  • Previous experience working with an outsourced team via TaskUs, UpWork, Accenture or equivalent
  • Previous experience working on a high velocity, high output team like a support, SDR, or an inbound sales team with learnings to help build a similar program
  • Previous experience working with kanban or scrum methodologies


Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.


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