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- Drive operational execution of your team of Specialists
- Act as hiring manager and create a culture of recruiting on your team
- Handle escalations and participate directly in complex support policy decisions
- Empower reports to achieve their personal and career goals, as well as exceed expectations for their roles
- Contribute to scaling our operations, finding tooling and best practices that inspire high performance and foster a supportive environment without overhiring
- Embody company values like equanimity and mindfulness
- Help direct reports prioritize and manage their work, including owning goals for key metrics like Customer Satisfaction
- Partner with other customer facing and product teams to develop broader Asana strategy
- 2+ years of people management experience
- 4+ years experience on a customer support/User Operations team, bonus if at a global SaaS company
- Impeccable customer skills: communication, empathy, integrity
- A passion for coaching and developing support talent
- A love of building teams and processes for long-lasting success
- Spanish, Portuguese, or Japanese skills a plus
At Asana, we're building a better way to work, fueled by transparency, inclusion, and technology that is a force for positive change. Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplaces in the Bay Area, #8 Fortune Best Workplaces for Women, and one of Ireland's Best Workplaces. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.