Experience Researcher, Lead

The Experience Research team here at Asana is focused on understanding the dynamics of modern work, the role technology plays and how Asana can empower teams to thrive in a collaborative environment. We champion high-quality customer experiences and uncover new opportunities to drive strategic decisions.

We’re looking for a creative, curious, collaborative human who is excited to help us in our mission to improve the world of work. Our ideal candidate is a senior researcher experienced in a wide range of methods who is excited to mentor a team and evolve the discipline. We’re especially interested in people who have seen the evolution of a product from a small, dedicated set of users to a large global audience.

Responsibilities

  • Identify and prioritize opportunities where research can help improve a product decision or customer experience
  • Lead all aspects of the research cycle, from scoping and recruiting to method selection, analysis and presentation
  • Understand the specific issues/needs facing the user no matter where they are in their journey (new, proficient, etc.) and work to improve it
  • Advocate for the customer by gracefully stating uncomfortable truths when necessary
  • Quickly deliver findings and insights that account for the company’s mission, initiatives, and desired business goals without losing sight of customer needs
  • Help define the usability bar and advise on meeting that bar
  • Give guidance to teams outside of project work to help them make sound decisions based on market, customer, and product knowledge
  • Recommend and enact improvements to the team’s process, tools and communications

Requirements

  • Strong background in design and usability principles
  • Experience leading a range of evaluative and generative methodologies both on-site and remote
  • Sound ability to scope, plan and execute each step of the research process from end to end
  • Expert in scoping, planning and executing each step of the research process
  • Understanding of how to leverage frameworks and model-thinking
  • Foundational knowledge of information architecture, design principles and content strategy for both web and mobile
  • Ability to construct meaningful stories that are memorable, develop a life of their own, and are true to the data
  • Skilled presenter and persuasive communicator
  • Comfortable with the technologies for recording, analyzing, storing, and sharing research
  • 5+ years applied experience in a high-tech/product-driven company

Nice to have

  • Accessibility standards and compliance (e.g. WCAG, 508, etc.)
  • An understanding of quantitative and market research methods
  • Experience expanding products into non-US markets
  • Worked with teams in remote offices (different time zones)
  • Experience/familiarity with collaboration tools, workplace dynamics, decision-making topics

Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.

 


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