Technical Support Engineer with German or French

    • Gdańsk, Poland

Position:
Technical Support Engineer with German or French

Job Description:
The role main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as CheckPoint, Symantec, Palo Alto, F5, Microsoft and more so there is lots to learn.

The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical, who enjoys working as part of an EMEA support team and is fluent in English. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.

Responsibilities

Duties will include but are not restricted to:

  • Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
  • Resolve escalated support incidents from our customers and partners.
  • Replicate customer configurations as required to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Undertake to develop and maintain technical skills in selected products.
  • Undertake training to achieve and maintain accreditation in selected products.

Skills/Experience Required:
  • Ability to acquire skills and develop quickly is essential.
  • Ability to cope under pressure and prioritise work accordingly is essential.
  • Be articulate, clearly spoken and able to deliver telephone support in a friendly & professional manner.
  • Be a team player with the ability to work both within a team and individually.
  • Excellent communication and interpersonal skills, both telephone and written.
  • Display a thorough understanding of networking protocols.
  • Understanding and experience of TCP/IP, routing, switching and related protocols.
  • Understanding and experience of network environments and topologies.
  • Ability to solve problems.
  • Excellent English language skills both written and verbal.

Desirable Knowledge & Skills:
  • Proven experience with network support.
  • Administration, installation and troubleshooting of Windows or Linux based devices and networks.
  • Experience of structured fault-finding in a technical environment.
  • Previous experience in busy technical support departments.
  • Fluent English skills.
  • Fluent in an additional European language (German or French).

Offer:
  • Great work conditions inside a large, worldwide group.
  • Employment contract.
  • Office in Olivia Business Centre.
  • Cafeteria plan (Multisport, cinema / event tickets)
  • Private health care


Location:
Gdansk, Poland (Aleja Grunwaldzka)

Time Type:
Full time



Job Category:
Engineering and Technology

Arrow helps the world’s best technology companies and engineers turn their innovative dreams into reality by designing, sourcing, and building the products of the future.

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