Team Leader, HR Employee Lifecycle Operations

Team Leader, HR Employee Lifecycle Operations

Job Description:

The Team Leader, HR Employee Lifecycle Operations is a member of the EMEA HR Solutions Centre team. The EMEA HR Solutions Centre Team is a versatile first point of contact for all HR related inquiries, assisting employees with general HR questions and managers with employee lifecycle administration. This role provides support to employees across the region, on a variety of HR related topics, from policy and procedure to technology support.


• Manage the team of HR Associates providing high-quality service within employee lifecycle operations like starters/leavers, data management, absence management, as well as assisting employees with regulatory or compliance related questions in EMEA region;
• Ensure appropriate team allocation to the HR operations, including scheduling and capacity management;
• Support the team in all operational tasks ensuring business efficiency and timely delivery by monitoring team's performance against agreed SLAs and KPIs;
• Deal with all escalations from internal customers to ensure that all issues are addressed in a timely manner;
• Responsible for leading, setting goals and develop all team members to help them grow at Arrow;
• Actively seeks customer feedback on HR service delivery to continuously improve the level of HR services provided;
• Support EMEA HR Solutions Center transformation project by active participation in on-going Knowledge Transitions, HR Technology Projects and standardization of HR processes;
• Build professional cross-function relationships with all EMEA HR Solutions Centre stakeholders;
• Have fun and be a part of Arrow family😉


• Excellent training opportunities;
• Permanent job contract;
• Private medical healthcare;
• MyBenefit system with Multisport card;
• Fantastic working culture where you can make an impact;
• Nice office facility in an easy-to-reach location;
• Broad selection of teas, coffee and fresh fruits;
• Friendly work atmosphere;
• Casual dress policy.


3-5 years of previous HR experience (preferably SSC) in HR Operations, consulting, project management, organizational development or other related fields;
• People management experience will be an advantage;
• At least good English skills, both in spoken and written (B2 / C1 level);
• Fluency in another European language will be more than welcome;
• Proficiency in Excel (Pivot Tables, V-lookup), PowerPoint and Sharepoint will be an advantage;
• Workday and ServiceNow knowledge will be an advantage;
• Excellent organization with the ability to handle multiple demands and shifting priorities;
• Good sense of urgency and professionalism;
• Person who is innovative, process-oriented, willing to implement plenty of automation within HR administration processes;
• Person who is customer service oriented, willing to provide our employees with the best quality of HR services.


Time Type:
Full time

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