Supervisor, Command Center

The tension between possibility and practicality is what we resolve. At Arrow, we’ve come full circle— from being a parts supplier at the physical heart of the radio business to being a global partner in the ongoing transformation of the most complex and exciting business on the planet. We are visionaries. Innovators. Mentors. In order to thrive and survive in today’s marketplace, we anticipate what will come tomorrow for our forward-thinking partners.

Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 56 countries.

We are a Fortune 150 company with over 17,000 employees globally. Headquartered in beautiful Denver, Colorado, with offices worldwide.

Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from coffee makers to cars. Are you one of them? Then you’re working with us.

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Summary:

The Resource Manager is responsible for the supervision of both field roving and on site technicians, and as such is responsible for between 25-30 direct reports.

Responsibilities:

  • Managing the technicians’ schedules to include training, work requests, vehicle inventories, vacation, on call time and all matters related to technician productivity.
  • Being first level of escalation for customers regarding open service or MAC tickets and resolving any customer issues with regard to technician performance.
  • Work closely with implementation team in providing resources for project related installs or implementations.
  • Resolving customer billing disputes under $1,000.
  • Conducting regular meetings with technicians to communicate new company guidelines and policies
  • Delivering performance reviews and performance managing employees when required.
  • Overseeing there designated service territory, to include making sure all service and Mac tickets are worked in a timely fashion and that all service SLA levels are being met.
  • Being able to communicate well with customers, technicians, as well as management on an ongoing or reoccurring issues.

Requirements:

Qualifications:

4-year college degree preferred or equivalent experience.

5-7 years supervisory experience

Additional required qualifications, skills, knowledge:

Microsoft Office 2013

Service Now

Prodo

What is in it for you?

  • Training
  • Skills development
  • Performance coaching
  • Medical, dental, vision, paid time off, 401k domestic partners program and more.
  • Community involvement opportunities

FUNCTION:Logistics&Operations

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.

http://benefits.arrow.com

EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.


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