Returns Technician, Senior

The tension between possibility and practicality is what we resolve. At Arrow, we’ve come full circle— from being a parts supplier at the physical heart of the radio business to being a global partner in the ongoing transformation of the most complex and exciting business on the planet. We are visionaries. Innovators. Mentors. In order to thrive and survive in today’s marketplace, we anticipate what will come tomorrow for our forward-thinking partners.

Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 56 countries.

We are a Fortune 150 company with over 17,000 employees globally. Headquartered in beautiful Denver, Colorado, with offices worldwide.

Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from coffee makers to cars. Are you one of them? Then you’re working with us.

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We have an excellent opportunity for a Returns Technician, Senior in our Phoenix, AZ location!

The Returns Tech, Senior is responsible for performing the de-integration of returned computer products.

Responsibilities include, but are not limited to:

  • Prepare returned product for disassembly
  • De-integrate product, and identify issues and process defective and non-conforming parts
  • Process and transfer product
  • Perform Eval/Triage repair
  • Troubleshoot complex issues
  • Serve as first level technical escalations for area technicians
  • Perform software loading
  • Perform product testing and system configuration per build plan
  • Order parts
  • Create and apply product labeling
  • Packout
  • Maintain all product documentation
  • Other duties as assigned


  • High school diploma or equivalent
  • A+ certification or equivalent education
  • 4 – 7 years relevant work experience
  • Ability to manipulate small parts with fingers
  • Attention to detail and ability to work within timeframes
  • Experience in a computer software manufacturing or integration environment
  • Work well within team and quality driven
  • Experience performing software loads and computer telephony servers and platforms
  • Ability to read English
  • Ability to work overtime as needed, including Saturday and Sunday


At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.


EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.

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