Quality/Customer Service Coordinator for Digital Customer Base

Position:Quality/Customer Service Coordinator for Digital Customer Base

Job Description:

Position Summary:

  • Assists with the Verical Operations team to support complete resolutions on all warehouse related customer escalations. Navision, Arrow.com, Arrow Mainframe, Unity, EtQ, PA Web-sites, WMS, Process Flows with contractual agreements to disposition customer's requests to return product.
  • Under direction supervision the RMA/Return's Manager this position will help build a process that meets the requirements for the Digital Customer and Arrow
  • Obtains supplier RMAs for defective product interface via phone and email with:
  • Customers and suppliers
  • Arrow Sales, Product, Logistics, Value Added departments
  • Issue and manage supplier corrective action/failure analysis requests, including verification and follow-up activities (i.e., UBT reports)
  • Reviews escalated RMA issues.
  • Provides support for customers with special needs (i.e., automotive customers).
  • Create and disposition FQR'S and manage escalation.
  • Manage and Report daily/weekly activity and performance

Minimum Qualifications:

  • PC literate (efficient and accurate) with Microsoft Office (Excel Required) and internet
  • Experience with: WMS, Mainframe, Unity, EtQ
  • Ability to work using multiple software programs concurrently
  • Part knowledge / ability to discern date codes
  • Must possess good written and verbal communication skills
  • Must be flexible and team oriented
  • Must be reliable and flexible for OT
  • Ability to Research on WMS and Warehouse
  • Organization multitasking and time management skills

Preferred Qualifications:

  • 2 to 4 years' experience in one or more of the following: Customer service positions, Quality/Customer Service Coordinator Level 5, Logistics VA Quality Inspector, Nonconforming or Special Handling


Time Type:Full time

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