Quality/Customer Service Coordinator

Position:Quality/Customer Service Coordinator

Job Description:

Position Summary:

  • Creating RMA's for defective and accommodation requests.
  • Conducted training and implementing the Quality Issue Process for all sales branches.
  • Assisting team in daily productivity.
  • Provides support for customers with special needs (i.e., automotive customers).
  • Processing all failure analysis and repair/replacement requests for all customer defective requests.
  • Coordinating with supplier, customer, finance and sales team to achieve a better understanding of the Arrow RMA process.
  • Overseeing UBT / Finance reports for all open issues on RMA's end.
  • Assist in implementation of all Oracle conversion issues.
  • Built rapport with supplier contacts for follow ups for all defective request issues.
  • Assisting in all RMA escalations for the team defective and accommodation requests.
  • Reviews escalated RMA issues.
  • Other duties as assigned

Work hours: Mon-Fri 8:00am-4:30pm (may be flexible)

Minimum Qualifications:

  • PC literate (efficient and accurate) with Microsoft Office and internet

o Experience with: WMS, Mainframe, Unity, EtQ

o Ability to work using multiple software programs concurrently

  • Part knowledge / ability to discern date codes
  • Must possess good written and verbal communication skills
  • Must be flexible and team oriented
  • Must be reliable and flexible for OT

Preferred Qualifications:

  • 1 to 3 years' experience in one or more of the following: Customer service positions, Quality/Customer Service Coordinator Level 4, Logistics VA Quality Inspector, Nonconforming or Special Handling


Time Type:Full time

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