- Understanding of Root Cause methodology (5 why, 8D, fishbone diagram, other applicable Quality tools).
- Completion and submittal of Corrective Action Responses.
- Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
- Understanding of First Article process (not programming).
- Generation, submittal and maintenance of First Article files.
- Take full responsibility for the dealing with relevant queries and requests for information.
- Must approach all matters in a non-biased and professional manner
- Carry out relevant research as required and requested by Quality Manager.
- Help provide support and issue resolution via e-Mail, phone and online meetings.
- Draft documentation as required and requested.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Issue and manage supplier corrective action/failure analysis requests, including verification and follow-up activities including UBT reports
- Reviews and escalates CAPA issues and process.
- Participates in on-site audits and facility tours.
- Performs process audits as directed to insure that the work instructions accurately reflect the current process.
- Other duties may be assigned as required.
The Ideal candidate will also possess the following skills:
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email, phone calls and online meetings.
- Self-motivated, detail-oriented and organized.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- Working experience with ETQ, Microsoft Office, Aegis and Oracle based programs.
- Must have ability to understand and read blueprints and to understand manufacturer's data sheets.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
- Requires an individual that will take the initiative to quickly gain process and product knowledge and be able to apply that knowledge with minimal direction. Be able to gain a quick understanding of documentation structure and applicable processes.
- Self-motivated, team oriented individual who can work independently and can multiple several tasks. Maintain focus on project schedules and follow through to meet them.
Experience / Education
Requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
Time Type:Full time
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Global Cloud Business Analyst
Jaqueline specializes in cloud business operations by helping new clients onboard and connect with Arrow’s marketplace, implement solutions, and understand best practices to optimize outcomes.
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