Quality Assurance Manager

Position:Quality Assurance Manager

Job Description:

Principal Accountabilities

● Responsible for managing to functional goals in the areas of services, system health, performance metrics, project management.

● Managing staff including hiring, performance management, salary administration, career development, motivation, team building.

● Systems analysis and design to support projects and requests—data analysis, business process analysis, hardware and software analysis. Data model design, program specifications, project request estimates.

● Fulfill the role of a business relationship manager to assist in the direction, analysis, definition, prioritization of the business requirements. Provide a single point of contact for the client.

● Budget and Planning. Create and administer department and project budgets.

  • Provides Agile software development process guidance to the team.
  • Work with the team to develop standards on priority/severity, bug reporting and other areas in QA

Job Complexity

● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)

● Is accountable for the performance and results of a team within own discipline or function

● Adapts departmental plans and priorities to address resource and operational challenges

● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager

● Provides technical guidance to employees, colleagues and/or customers

● Accountable for the budget, performance and results of a medium-sized team or multiple small teams

● Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions

● Addresses issues with impact beyond own team based on knowledge of related disciplines

Experience / Education

Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience. Experience with Agile methodologies.

Location:360 Inverness

Time Type:Full time


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