Order Management Specialist

Position:Order Management Specialist

Job Description:

Arrow's eCommerce division is looking for an Order Management Specialist (OMS) to join our growing team. The OMS is responsible for the entire life cycle of orders placed on our website. This spans the entire process from order placement all the way to customer receipt. She/he will be part of the team that ensures that our customers not only receive their orders on time, but that they also have a completely worry-free experience, and continually build their trust in our ability to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer interfacing both via phone as well as online chats Monitor order status and address issues that prevent customers from receiving orders on time Work with inventory suppliers to ensure timely shipment of inbound inventory Troubleshoot order issues, and assist to identify and correct the root causes Support internal teams with order status requests or other issues Interface with our warehouses to ensure timely delivery and correct any problems. Work with carriers and customs offices to handle shipping issues Handle payment issues with credit cards, Paypal, terms, etc Identify process improvement opportunities and work with internal and external stakeholders to implement improvements

REQUIRED SKILLS:

  • 3-5 years order management / operations experience, ideally within the electronics industry
  • Strong customer service skills
  • Ability to de-escalate customer calls/chats if necessary
  • Ability to grasp technical concepts, understand various order management systems, data communications and enterprise resource systems
  • Detail oriented with good analytical skills
  • Ability to communicate at all levels and work in a team environment
  • Ability to work independently on multiple activities, with prioritization and escalation skills
  • Flexibility and an appreciation of a fast-moving and international environment

PREFERRED SKILLS:

  • Understanding of electronic parts
  • Knowledge of Salesforce, particularly its use for case management
  • Experience with ERP systems, especially Microsoft Dynamics NAV
  • Proficiency in MS office suites
  • APICS / APS certification a plus

EDUCATION:

Bachelor's degree or equivalent experience

Location:Denver (Centennial)

Time Type:Full time


Meet Some of Arrow Electronics's Employees

Will P.

Applications Engineer

Will leads the technological enhancements to Arrow’s Sam Car Project. He oversees and contributes to development of its microcontrollers, firmware, and MEMS sensors.

Jaqueline M.

Global Cloud Business Analyst

Jaqueline specializes in cloud business operations by helping new clients onboard and connect with Arrow’s marketplace, implement solutions, and understand best practices to optimize outcomes.


Back to top