Internal Sales Representative

Position:Internal Sales Representative

Job Description:

Job Objective:

To manage Quote-to-Order activities for defined customers according to agreed service levels and defined business processes. To work closely with Account Managers in order to maximise sales and margin enhancement opportunities.

Key Responsibilities:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

  • Set up and maintain BSA (with exception of forecast and buffer parameter settings).
  • Maintain customer contract appendix.
  • Work closely with Account Managers to perform the following quote management activities: quote receipt, validation, upload and pricing; forward QLR as required; quote finalization for submission to the customer; supplier quote request expiry management.
  • Manage both EDI and manual customer order entry, including exception management.
  • Manage customer backlog related activities others than confirmation, reschedule and cancellation, including communication with the customer.
  • Occasionally participate to meetings with customers as required.

Focus Areas:

Sales/Margin Vs Plan

Quote response time

Key interfaces:

Alliance Management Team

Regional Program Management/Account Management Team

EMS Service Centre

EMS Quote Team

Asset Team

Alliance/Arrow Finance Team

Alliance/Arrow Warehouse & Logistics Team

Customers as needed to perform key tasks

Key requirements:

  • Good industry and supply chain knowledge.
  • Customer focused with sales/customer service background.
  • Drive for results and achievement of targets.
  • Strong problem solving skills.
  • Good in building strong and effective relationships both internally and externally.
  • Good communication skills suitable for both internal and external communities.
  • Great team player.
  • Can effectively cope with change and be comfortable with ambiguity.
  • Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
  • Willing to work in a challenging and multicultural environment.
  • English mandatory both verbal and written.


Time Type:Full time

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