Inside Sales Representative - E-Commerce

Position:Inside Sales Representative - E-Commerce

Job Description:

Inside Sales Representative – E-Commerce

Key responsibilities:

  • Grow and manage the business with the assigned customers, implementing sales strategies and applicable business models.
  • Develop and manage effective relationships with assigned customers.
  • Ensure profitability targets set for the assigned customers are met.
  • Ensure that Service Level Agreements and KPIs for assigned customers are met.
  • Act as customer point of contact for RFQ, quoting coordination.
  • Be accountable for on-going Sales support activities for the Order to Invoice process, including critical shortages, order delivery status, return material authorizations and management of aged/excess inventory.
  • Act as customer interface for backend quality processes and for important credit and financial information, negotiating credit lines & terms and being the first point of escalation for credit related issues.
  • Collaborate closely with Operations and other Arrow teams to support customer needs.

Key candidate requirements:

  • Good industry knowledge
  • Good business acumen and ability to identify growth opportunities
  • Strong drive for results and achievement of targets
  • Strongly customer oriented
  • Strong analytical and problem solving skills
  • High level of ownership and accountability for assigned tasks
  • Good communication skills suitable for both internal and external communities
  • Can effectively cope with change and be comfortable with ambiguity
  • Ability to respond rapidly and professionally to the demand of a high pressure commercial environment
  • Willing to work in a challenging and multicultural environment
  • English mandatory both verbal and written


Time Type:Full time

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