HR Associate, HR Support Services

    • Gdańsk, Poland

Position:
HR Associate, HR Support Services

Job Description:
About the role :
The HR Associate, HR Support Services is a member of the EMEA HR Solutions Centre - a versatile first point of contact for all HR related inquiries, assisting Arrow employees and managers with general HR questions via ServiceNow ticketing system, chat and phone.

No day is like any other day at Arrow, but most of the time, you will be busy with:

  • Responding to HR related questions via multiple channels (e-mail, phone, and case management system)
  • Educating employees of services available to them
  • Creating and defining process improvements, focusing on its standardization
  • Providing excellent customer service with high quality level
  • Supporting Knowledge Base including Articles creation and ensuring it is up to date
  • Supporting EMEA HR Solutions Centre with ongoing HR Technology Projects and standardization of HR processes

A Few Things You're Good At:
  • You have a solid experience in customer support, HR Operations experience would be a great asset
  • You are customer service oriented, willing to provide our employees with the best quality of HR services
  • ServiceNow or similar ticketing system knowledge would be an advantage
  • You are fluent in German and English (C1/C2 level)
  • You are able to handle multiple demands and shifting priorities
  • Demonstrating positive approach and the desire to build projects from scratch

What we offer
  • Fantastic working culture where you can make an impact
  • Excellent opportunities for further development in HR area
  • Private medical healthcare
  • MyBenefit system
  • Nice office facility in an easy-to-reach location


Location:
Gdansk, Poland (Aleja Grunwaldzka)

Time Type:
Full time



Job Category:
Human Resources

Arrow helps the world’s best technology companies and engineers turn their innovative dreams into reality by designing, sourcing, and building the products of the future.

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