Helpdesk Specialist

Position:
Helpdesk Specialist

Job Description:

  • Provide application supports to internal end users
  • Maintain knowledge base of technical helpdesk service, helpdesk procedures and system support and administration guideline
  • Classification and troubleshooting of technical issues. Documenting them in helpdesk system, resolve issue and re-assign tasks to tech teams.
  • Will collaborate and work with both remote teams and vendors.


Location:
Shanghai

Time Type:
Full time



Job Category:
Non-Customer Facing/Supplier Facing


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