field sales engineer
field sales engineer
• Primary responsibility is to build & maintain influential relationships with customers, suppliers and Arrow partners creating demand for Arrow products by proactively offering engineering and supply chain solutions. Key areas of responsibility are:
• Demand Creation: Focused on technical needs of complex, emerging, or underpenetrated prospects. Has a fundamental understanding of all of Arrow's solutions and is able to match those solutions to customer business needs. Will drive/create new opportunities and product selection within their accounts, and create demand activity using other technical resources as needed.
• Account Management: Initiate and schedule regular visits to the customer facility selling Arrow's franchised lines and services. Create selling opportunities through a planned discovery process. Gain solid understanding of customer's needs and how to translate those needs to Arrow requirements or opportunities. Executes on solution selling through a working knowledge of Arrow's supply chain solutions and design processes. Grow profit and maximize margins by selling value-added, long-term solutions, with emphasis on demand creation and engineering.
• Relationships: Drive supplier and customer engineering relationships at multiple levels. Utilize distribution/rep/supplier knowledge to grow market share and sales. Build strong relationships with suppliers and their reps.
Staying current on product knowledge and/or gaining technical certifications. Attend supplier training events to keep up-to-date on product line. Maintains supplier databases and keeps design registration information accurate. Stay updated on current related technologies in customer base, and attend training as needed.
• Requires in-depth knowledge and experience
• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Represents the level at which career may stabilize for many years or even until retirement
• Uses best practices and knowledge of internal or external business issues to improve products/services or processes
• Typically resolves complex problems or problems where precedent may not exist
• Often leads the work of project teams; may formally train junior staff
• Works independently
Customer Facing/Supplier Facing
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