Dispatch Supervisor

The tension between possibility and practicality is what we resolve. At Arrow, we’ve come full circle— from being a parts supplier at the physical heart of the radio business to being a global partner in the ongoing transformation of the most complex and exciting business on the planet. We are visionaries. Innovators. Mentors. In order to thrive and survive in today’s marketplace, we anticipate what will come tomorrow for our forward-thinking partners.

Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations in 56 countries.

We are a Fortune 150 company with over 17,000 employees globally. Headquartered in beautiful Denver, Colorado, with offices worldwide.

Five Years Out is a community of builders, designers, engineers and imaginers who navigate the path between possibility and practicality. Creating the future of everything from coffee makers to cars. Are you one of them? Then you’re working with us.

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At present, we have an excellent opportunity for a Dispatch Supervisor at our AVR Coppell, TX location.


The Dispatch Supervisor supervises a team in the Asset Value Recovery group along with some direct responsibility for functional work. This role will manage a dispatch team and support the company fleet, including the driver workforce, ensuring that all state and federal regulations are being met and will be a key contributor to improving processes and performance of the transportation team. This position guides and instructs direct reports; provides performance feedback and training. The perfect candidate would be a self-motivated analytical thinker with fleet operations management experience and skills that would drive results with little to no supervision.


  • Plan, organize, direct, and participate in logistics operations which consist of reverse logistics, forward logistics, international shipments, and inter-company transfers.
  • Ensure proper routing and maximization of our private fleet on a daily execution basis.
  • Responsible for international shipping initiatives for the company.
  • Ability to manage a team of dispatchers in regards to strategic transportation duties and initiatives.
  • Train both dispatch team and fleet drivers on new processes, adjusted processes, or on-boarding.
  • Responsible in making sure all proper paper work, BOLS, and documentation is collected and uploaded to our internal systems in a timely manner.
  • Conduct performance reviews for the dispatch team.
  • Assist the Fleet Supervisor in various trainings, analysis, and company initiatives.
  • Responsible for addressing, monitoring, and resolving any container shortages “pooled inventory management”. Secured containers are used in our network for secured pickups at client sites.
  • Maintain routing guide for our processing plant network.
  • Research and resolve issues as it pertains to freight charges, pick up issues, missing or damaged assets, etc.
  • Ensure all federal and state DOT regulations are met
  • Proactively manage area of responsibility to ensure profitability and take steps to correct as needed
  • Responsible for recruiting, hiring, training, managing and motivating the dispatch workforce through utilization of reporting and analytics.
  • Ensure KPIs are met and take steps to correct as needed to drive efficiency
  • Provide ongoing thought leadership to drive profitability and growth in the business
  • Responsible for training, troubleshooting on fleet technology (Xata / XRS)


  • Bachelor’s degree in Transportation or Supply Chain, or equivalent experience
  • 3 to 5 years of experience in a logistics or transportation company working directly with fleet operations functions
  • Proficient experience with TMS platform such as Mercy Gate, Lean Logistics, etc or order management system.
  • Proficient knowledge of MS Office applications (Word, Excel, Access, PowerPoint)
  • Prior management or supervisory experience
  • Must have in-depth experience in international shipping both importing and exporting.
  • Ability to consistently produce high quality results within tight deadlines by prioritizing, identifying roadblocks, and collaborating with colleagues and management
  • Strong analytical and problem solving skills with excellent verbal and written communication skills; ability to proactively identify, address, and prevent potential issues
  • Ability to execute projects efficiently and effectively with limited supervision
  • Attention to detail with high standards of accuracy and review
  • Demonstrated ability to manage workload of team
  • Demonstrated ability to present and effectively communicate with Sr. Management
  • Ability to adapt to rapidly changing demands; thrives in dynamic environment
  • Excellent interpersonal skills



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At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.


EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.

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