Desktop Support Analyst II

Desktop Support Analyst II

Job Description:
Principal Accountabilities
• Provide second-level IT technical support to onsite and remote end-users by resolving basic to moderately complex technical issues.
• Track, record and respond to moderate to highly complex requests for IT technical support. Technical support will include workstation hardware, software and peripherals
• Deploy PC software fixes, patches, updates and upgrades across multiple platforms
• Maintain and update the Arrow Asset Management System with accurate and detailed computer hardware information
• Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, etc.

Job Complexity
• Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Completes work under general supervision
• Likely to act as an informal resource for colleagues with less experience
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• May be either a senior level support or an entry-level professional role

Experience / Education
Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Bangalore (GESC)

Time Type:
Full time

Job Category:
Non-Customer Facing/Supplier Facing

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