Customer Support Coordinator

Position:Customer Support Coordinator

Job Description:

This position will provide a high level of customer service to internal and external customers while facilitating the customer dispute process. This position will also serve as a primary point of contact for several departments within the Arrow ECS division, providing one-call resolution in a dynamic and fast-paced environment. This position provides a high level of research and dispute resolution to support both customers and business requirements regarding the impact of financial transactions.

RESPONSIBILITIES:

  • Respond and resolve inbound calls and emails.

Communicate on a regular basis with Sales teams, Operations teams, Finance and Accounting, regarding accounts receivables.

  • Identify, reconcile and prioritize open issues surrounding receivable discrepancies.
  • Review, approve, and process manual credit memos, credit/rebills, rebate credits, tax credits, and invoices. Approval level of 50K per transaction.
  • Review customer trend of outstanding invoices, deductions, disputes and chargebacks to identify and resolve at root cause.
  • Research and resolve outstanding disputes and deductions. Reconcile customer payments.
  • Maintain an active level of product, policy and tax guideline knowledge.
  • Develop an understanding of the business units, suppliers, Accounting, and Sarbanes Oxley in order to resolve issues and positively affect all downstream financial impacts.

QUALIFICATIONS:

Minimum

  • High School diploma or equivalent plus some technical training.
  • Solid verbal and written communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced, rapidly changing environment.
  • Ability to work well with others, both within the department and cross-functionally.
  • Experience in customer service, accounts receivable, and/or sales support role.
  • Excellent interpersonal skills
  • Good research and problem-solving skills.
  • Demonstrated ability to prioritize and meet objectives and goals
  • PC Literate and a working knowledge of MS Office suite of tools

Preferred

  • Bachelor degree or higher.
  • 2 years experience in customer service and/or sales support role
  • Experience in reconciliation
  • Oracle experience

Location:Denver ( Panorama)

Time Type:Full time


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