Customer Support Associate
Position:Customer Support Associate
Backlog Management- Receives expediting data from SSG/Expedite team. Request detailed delivery information on critical delivery requirements. OH3 Swap, bond borrow, chase for NO Po buys, ask for allocation to meet customer need dates. Communicates the information back to the customer or SMR.
Able to interface with PDC's on FQR's/RMA's and other branch service requests. Follow up with PDC and escalate where necessary to complete requests.
Assist SMR with overall customer relationship. Recognizes their role in the customer relationship and is very engaged with the SMR on overall account strategy. Uses this information to further enhance Arrow's position with the customer. Understands big picture at the account and keeps SMR and manager abreast of situations.
Sales Administration support. Able to assist with Ecompass engagements not supported by the Material Planning group. Able to process credit and rebills and manual bonds to support SMR team.
Data Management Support. Responsible for customer and branch level reports and backlog. Process push/pulls according to customer demands.
- Branch Transfer Process. Has a detailed knowledge of the guidelines for transferring inventory from one Arrow location to another as well as third party transfers to external partners for value add, repair or testing.
Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Location:Denver ( Panorama)
Time Type:Full time
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