Customer Support Associate
Position:Customer Support Associate
Maintain on-time delivery performance expectations within the customer base and support the Sales/Marketing Representative team to further enhance Arrow's position within the customer.
Responsibilities for a variety of customer service/sales support/planning activities including but not limited to:
- Entering and maintaining sales order and expediting product delivery
- Scheduling and expediting work orders. Interface with manufacturing and suppliers to request basic delivery information. Review and take action on backlogs.
- Defective product management, process PO change requests
- Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.
- Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Representatives to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed.
- Interfaces with distribution centers on field quality reports and other customer requirements.
Time Type:Full time
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